Terms & Conditions – Hotel Dos Aguas

Adults Only

Hotel Dos Aguas is an Adults Only hotel (18+). All guests must be at least 18 years old at the time of their stay.

Taxes

All prices are subject to 13% VAT (IVA) unless otherwise stated.

Reservations & Payment

A 30% deposit is required to confirm a direct reservation.

For reservations made 50 days or more before arrival, the 30% deposit is charged at the time of booking.

For reservations made within 50 days of arrival, the full reservation amount may be charged at the time of booking.

We accept Visa and Mastercard.

Different payment and cancellation conditions may apply to long-term stays, special offers and non-refundable rates. Any different conditions will be clearly communicated at the time of booking.

Cancellation Policy

For standard direct bookings:

• Cancellations made 50 days or more before arrival: the 30% deposit will be fully refunded.
• Cancellations made less than 50 days before arrival: the total reservation amount is non-refundable.
• Reservations between December 23 and January 3 are fully non-refundable.
• Non-refundable rates are charged 100% at the time of booking and cannot be cancelled or refunded.

Check-In & Check-Out

Check-in: 2:00 PM – 4:00 PM
Check-out: by 10:00 AM

We are usually on-site during the day. If you arrive after 4:00 PM, no problem – we offer self check-in.

Your room key will be waiting for you, and at the reception entrance you will find information with guest names and room numbers as well as directions to your room.

Late Check-Out

Late check-out until 12:00 noon may be available upon prior request and is subject to availability.

Late check-out fee: ₡10,000.

Sundays

Regular check-in and check-out are not available on Sundays.

Housekeeping service is also not provided on Sundays.

House Rules & Guest Comfort

We want Hotel Dos Aguas to remain a peaceful and relaxing place for everyone. We kindly ask all guests to respect the following rules.

Quiet Hours

Quiet hours are from 9:00 PM to 7:00 AM.

Please keep voices and noise low in rooms and all shared areas during this time.

For personal music, videos or calls, please use headphones whenever they may disturb other guests.

Shared Kitchen

Our shared outdoor kitchen is available until 8:30 PM.

Please leave the kitchen clean after use and separate waste into the designated recycling, organic and general wastecontainers.

Food and waste should never be left outside overnight, as this may attract wildlife.

Drinking Water

Tap water at Hotel Dos Aguas is safe to drink.

Toilets

Please do not flush toilet paper or any other sanitary products down the toilet.

Use the waste bin provided in the bathroom. This is especially important for the local wastewater system.

Air Conditioning

To reduce unnecessary energy consumption, air conditioning may be used for a maximum of 14 hours within a 24-hour period.

Please keep all doors and windows closed while the A/C is operating.

If the air conditioning is used while doors or windows are open, the permitted usage time may be reduced accordingly.

Pool

The swimming pool is exclusively for registered Hotel Dos Aguas guests.

Please shower before entering the pool.

After returning from the beach, please rinse off sand before entering the pool or your room.

The pool is closed during quiet hours from 9:00 PM to 7:00 AM.

Pool Towels

Pool towels are provided for use at the hotel and pool only.

Please do not take pool towels to the beach or remove them from the hotel property.

Housekeeping, Towels & Bed Linen

Housekeeping is provided daily except Sundays.

Bed linen and towels are normally changed every four days as part of our effort to reduce unnecessary water and energy consumption.

If you require an additional change, please let us know.

Smoking

Hotel Dos Aguas is a non-smoking property.

Smoking is not permitted in guest rooms, bathrooms, terraces, the tropical garden, pool area or other hotel areas.

Smoking is permitted only in the parking area.

A US$300 cleaning fee applies if smoking occurs inside a guest room.

Visitors

Hotel facilities, including the swimming pool, are for registered hotel guests only.

Outside visitors may not use hotel facilities unless expressly authorized by Hotel Dos Aguas.

Wi-Fi

Complimentary Wi-Fi is available throughout the property.

Network: Hotel Entre Dos Aguas 5
Password: samara19

Please note that the Wi-Fi network retains our former hotel name.

Parking

We have a limited number of parking spaces available on the property.

Parking is subject to availability and cannot be reserved in advance.

Additional parking is available nearby. Please ask us if you need assistance finding a suitable parking space.

Please do not leave valuables or personal belongings visible inside your vehicle.

Accessibility & Special Needs

We offer one wheelchair-accessible room.

Please contact us before booking if you require an accessible room or have other specific requirements so that we can confirm whether we can accommodate your needs.

Location & Nearby Services

Sámara Beach: approximately 450 meters / a 5-minute walk from Hotel Dos Aguas.

The center of Sámara, restaurants, cafés, shops and other services are within easy walking distance.

We are happy to assist with information about airport transfers, local transportation, tours and activities in and around Sámara.

Guest Responsibility

Guests are expected to respect the hotel property, other guests, staff and these house rules.

Guests who seriously or repeatedly disregard hotel rules, disturb other guests or behave in a manner that compromises the safety or comfort of others may be asked to leave the property without refund or compensation.

Guests are responsible for damage caused by themselves or members of their reservation during their stay.

Personal Belongings & Safes

A safety deposit box is available in each room.

Guests are responsible for securing their personal belongings. Hotel Dos Aguas cannot accept responsibility for loss, theft or damage to personal belongings except where liability is required by applicable law.

Force Majeure

Hotel Dos Aguas is not responsible for delays, cancellations or interruptions of services caused by circumstances beyond our reasonable control, including natural disasters, severe weather, power or water outages, governmental restrictions or other force majeure events.

Personal Information

Personal information provided by guests is used for purposes related to reservations, guest communication and the operation of the hotel and is handled in accordance with our Privacy & Cookies Policy and applicable data protection requirements.

Severability & Waiver

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in effect.

Failure by Hotel Dos Aguas to enforce a provision on one occasion does not constitute a waiver of the right to enforce that provision in the future.

Contact

For questions before or during your stay, please contact Hotel Dos Aguas.

For urgent matters during your stay:

WhatsApp: +506 8499 7186