
Frequently Asked Questions
Ensuring you have a wonderful stay with us.
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Do you require my credit card details to make a reservation?
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After I make my reservation, how long does it take to get Hotel’s confirmation?
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Does the price include any meals?
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How do I get from the airport to the hotel?
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Do you accept pets?
The dog of my daughter is sometimes around. But our Hotel do not accept to bring pets. Beach dogs are cute, but if you bring them to the hotel, your reservation will be cancelled without refund! If you want to help homeless dogs there is a organization called Patasamara which is always happy for a donation or Volunteers.
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Does the Hotel have a Concierge?
Our concierge service is available from 7am to 4pm from Mondfay to Sarturday. As a small hotel with only 9 rooms, we do not have a constantly manned reception, but someone is always present during these hours. We are more than happy to assist with booking various tours, including dolphin tours, turtle watching during nesting or hatchingnd, riding into the jungle other activities.
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What is your Hotel room cancellation policy?
The dog of my daughter is sometimes around. But our Hotel do not accept to bring pets. Beach dogs are cute, but if you bring them to the hotel, your reservation will be cancelled without refund! If you want to help homeless dogs there is a organization called Patasamara which is always happy for a donation or Volunteers.
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When will I be charged?
To secure your booking, we kindly request a deposit of 25% of the total reservation amount. The deposit can be made via credit card (Visa, Master) or wire transfer to our Wise account.
The remaining 75% can be paid upon arrival, with a card payment (Visa or Mastercard), or in cash U$ or Costarican Colones.
Your reservation will be held for the next 24 hours. Should we not receive the payment or Credit-Card Authorization within this time frame, we will remove your reservation. By making the deposit, you are agreeing to our booking conditions and our cancellation policy, detailed below.
Please note it is the guest's responsibility to secure travel insurance. If travel is not possible for any reason, we advise taking appropriate precautions.
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What kind of activities offer the hotel?
There are several activities we do recommend in the area. The most important are:
Horseback riding at the hills behind Playa Carillo
Turtle tour (depending on the season you might watch them nesting or hatching)
Dolphin Tour
Kayaking
Sunset - Catamaran - Tour
Massage
Tours to Monte Verde
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Is it advisable to get a Costarican SimCard?
I strongly advise against getting a SIM card in Costa Rica, as the process is very complicated and time consuming. If you still want it, ask at the airport where you can buy the SIM cards and they will assist you in the process.We cannot help you in that and there is no operator assistance available on weekends. I recommend getting an eSIM before travelling to Costa Rica.
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Does the Hotel offer parking?
We have 4 open parking spaces on the hotel ground which are publicly accesible. If full, we kindly request guests to utilize the side road to park, where three designated spaces are provided allowing access to a side entrance.
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Is Samara a safe place?
In Samara, it is safe to take an evening stroll, or walk along the bech at night. However, as in any part of the world, it is important to be cautious and not leave belongings in the car or unattended on the beach. Taking basic precautions, such as safeguarding valuables while swimming, is advisable to ensure an enjoyable experience.
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How far is the hotel from the beach?
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