Last updated: August 2026

At Hotel Dos Aguas, we respect your privacy and are committed to protecting your personal information.

This Privacy & Cookies Policy explains how we collect, use and protect personal information when you visit our website or contact us regarding a reservation or stay.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone or WhatsApp number
• Reservation details
• Arrival and departure information
• Payment-related information necessary to process your reservation
• Any other information you choose to provide when contacting us

We may also receive information through booking platforms or other services when you make a reservation through them.

2. How We Use Your Information

We use personal information only for legitimate purposes related to operating our hotel, including:

• Processing and managing reservations
• Communicating with guests before, during and after their stay
• Providing information requested by guests
• Processing payments
• Organizing services requested by guests, such as transportation or tours
• Complying with applicable legal and accounting requirements
• Improving our website and guest experience

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share relevant information with trusted service providers when this is necessary to provide services to you or operate the hotel, such as payment providers, booking platforms or service providers involved in your reservation.

We only share information that is reasonably necessary for the relevant purpose.

4. Cookies

Our website may use cookies and similar technologies to ensure that the website functions properly and to understand how visitors use the website.

Cookies may be used for essential website functions, preferences, analytics or other website features.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.

5. Third-Party Services

Our website may contain links to or integrations with third-party websites and services, such as booking platforms, social media platforms, maps or other external services.

These third parties have their own privacy policies and terms. Hotel Dos Aguas is not responsible for the privacy practices of external websites.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information.

If you have questions about how your information is handled or would like to make a privacy-related request, please contact us.

8. Contact

For questions regarding this Privacy & Cookies Policy or the handling of your personal information, please contact:

Hotel Dos Aguas
Sámara, Guanacaste, Costa Rica
WhatsApp: +506 8499 7186

9. Updates to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes to our website, services or applicable requirements.

The latest version will always be published on this page.

Hotel Dos Aguas
Sámara, Costa Rica



How to contact us

You can contact us by WhatsApp at +506 8499 7186 or by email:info@hoteldosaguas.com

We are happy to help with questions about your stay, reservations, transportation, tours and other activities in and around Sámara.